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\A Large Seattle Area Airport had thin client endpoints randomely going off-line. Efforts to resolve the issues internally were not effective, and Vigilant was called to objectively analyze the enviroment and develop a road-map to resolve the issues.

Vigilant focused on 3 areas:

1. End-point management and CMS
2. Back-end  Virtual Infrastructure operations
3. Software/Hardware interoperability



During the analysis, the following issues where discovered:

- Load balancing movement of back-end resources was occurring during critical operational windows
- Hardware/Software configuration management was inconsistent

Vigilant developed a road-map to resolve the issues using existing enviroment  using extended policy management and by utilizing existing managment tools capabilities of the existing systems that had not been deployed.
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